Let’s go on a fantastic journey today, a trip into one of the endless parallel worlds described by quantum mechanics (you’re familiar with the paradox of Schrödinger’s cat, which is simultaneously alive and dead). Many things in this world remain the same, yet many others are quite different. It could be that the sidewalks are pink and we keep squirrels as pets.Now imagine that banks in this parallel world are the role models of customer communication. They prepare a dashboard for you. It delivers more than just information on your bank transactions. It can also display your prospects of success in investment scenarios and affordable peer-to-peer loans. If you want, you can even set up the dashboard to warn you before you make spontaneous, unnecessary purchases (like an 8K television or a handbag and matching shoes, for example).In this parallel world, your bank provides you with recommendations such as changing your Internet provider to a more affordable competitor that offers better services for less each month. It can suggest subscribing to Netflix, for example, because you enjoy going to the movies and your bank account balance allows for it. Or it recommends adding the Hi-fi service by Spotify because you just purchased a high-quality stereo system. The bank will immediately provide an explanation of any fees or service charges that you question.And your insurance company won’t seem stiff and formal in this parallel world. An intelligent chatbot will contact you immediately in the event of an incident and arrange for a quick payment once the details have been clear up. Gone are the days that you have to spend months chasing down your insurance payout. Your insurance company can automatically apply the brakes of the car if you’re behind the wheel and your smartwatch registers heart palpations and other disquieting values, because your insurance company fears you might pass out. It just prevented serious damage that could have cost a lot of money, and worse yet, loss to human life. It can alert the police as someone attempts to break in to your home. And if the humidity or temperature in your home rises, it can inform a repair company to check in on your home.Banks and insurance companies are your friends and helpers in this parallel world. And everyone benefits from this relationship. You receive better services, enjoy excellent communication, and benefit from affordable rates, and the service providers cut costs, improve customer loyalty, and expand their offering.This scenario seems quite fanciful from today’s perspective, yet the technology we have available today would enable all of these innovations. There is nothing standing in the way of banks and insurance companies becoming better service providers. We already have technologies such as artifical intelligence (AI), big data, Internet of Things (IoT), virtual reality, augmented reality, blockchain, robotics, machine learning, and many, many others and we can implement them at any time. Just as an aside, Dell uses all of these technologies and offers numerous products and solutions based on them.Of course, we don’t need to implement everything just because we can. Providers should take careful steps to consider which data they need to use based on their business ethics. Protection of personal data has absolute priority and it is the measure of all things. Nevertheless, many banks and insurance companies are already using innovation solutions provided by Dell EMC in order to cut costs, streamline processes, automate evaluations, improve sales of products, get to know customers better, or simply become more agile, just like Crédit Agricole, the Bank of Ireland UK, and China Citic Bank are doing.Granted, transformation is not always that easy, and some companies experience fatigue along the way. It’s not only the IT that needs to implement the changes; the security, the organization, and even the culture of the institution need to change. What’s more, there are many people involved, like the CEO, CIO, the various departments, the IT team, and many internal users and external customers and partners. And there are other factors to consider, like transparency, scalability, maintenance aspects, customer orientation, and absolute flexibility in order to ensure that all bases are covered.Transformation in our parallel world is easy; however, in the real world the banks and insurance companies need a strong partner. But don’t worry, we’re here for you.P.S.: If you don’t subscribe to the concept of parallel worlds and whatnot, you’re in good company. Even Albert Einstein rejected quantum mechanics in his lifetime. He was particularly perturbed by the fact that information (such as quantum entanglement) appeared to travel faster than the speed of light, something that he had already proven was impossible. He famously called it ‘spooky action at a distance’. But no matter what, quantum mechanics is real.
LIVE TV Written By WATCH US LIVE COMMENT First Published: 28th August, 2020 12:19 IST Associated Press Television News SUBSCRIBE TO US Last Updated: 28th August, 2020 12:19 IST Coaching Pals Zimmer, Patterson Share Diverse Views On Vikes Mike Zimmer and Andre Patterson have worked together for four different teams, a football friendship first struck 32 years ago and renewed in 2014 with Zimmer’s inclusion of Patterson on his staff with the Minnesota Vikings FOLLOW US Mike Zimmer and Andre Patterson have worked together for four different teams, a football friendship first struck 32 years ago and renewed in 2014 with Zimmer’s inclusion of Patterson on his staff with the Minnesota Vikings.There they were at team headquarters on Thursday, as players held a deep discussion about race, justice and humanity and their roles in societal betterment, when Zimmer was startled by Patterson’s revelation of a frightening chapter from his past.“This is the first time I’ve heard it,” Zimmer said. “Andre told me he’d been pulled over three times and had guns pulled on him. He wasn’t doing anything. He wasn’t speeding. His blinker wasn’t wrong. He wasn’t changing lanes, they let him go each time. That’s not right.”One of the players, whom Zimmer did not identify, also shared a similar story.“That kind of opens your eyes about some things that you don’t know about, because you haven’t lived it,” Zimmer said, joined by Patterson on a video conference call with reporters after the Vikings ultimately practiced as scheduled in the afternoon following an emotional two-hour meeting initiated by the players that eventually included the coaches.Nine NFL teams chose not to practice , the NBA and NHL paused their playoff schedule and seven Major League Baseball games were postponed on a powerful, unprecedented day in sports as part of the ongoing response to the police shooting four days earlier of Jacob Blake, a Black man in Kenosha, Wisconsin.The teams that did take the field did not do so lightly. The Vikings spent collective time processing their feelings, sharing their perspectives and planning for action in the name of social justice.“We want to make change, and us missing practice one day is a 24-hour shock value,” Zimmer said, “and we feel like we can do more things with our football team and with our voices as we continue to move forward.”The organization created a social justice committee for that three years ago, which includes Patterson and more than a half-dozen players including Eric Kendricks, the reserved-by-nature sixth-year linebacker who was an All-Pro last season and has become increasingly outspoken on these issues. The May 25 death of George Floyd, a Black man in Minneapolis police custody, accelerated and intensified the conversations among the Vikings.“I feel like there’s a lot of optimism, optimism in the sense that we are starting to realize as athletes, as teammates, the kind of impact we have, and whether it’s as a team or individually, what direction we’re willing to take things and fight for. Fight for what’s right,” said Kendricks, who appeared on a separate Zoom session wearing a T-shirt calling for the arrest of the police who fatally shot Breonna Taylor, a Black woman in Louisville, Kentucky.Kendricks is Black, from Fresno, California. Quarterback Kirk Cousins is white, from Holland, Michigan. They’re the epitome of the diverse upbringings found on an NFL team.“I think that’s most of what the last few months has been about: being a good listener, being a good question-asker,” Cousins said. “I don’t know of a more constructive way to build a team and a locker room and team chemistry than the time we spent this morning and the conversation we had. I think there was tremendous value in it.”For Zimmer and Patterson, too.“The young people of today are a little bit more aware and evolved than maybe I was at that time in my 20s, you know, or my teens. They’re more eager to get out there and let their voices be heard and try to get their hands dirty to try to make change happen. Those are the things that give me a positive frame of mind, because I see them being different,” Patterson said. “But I also think we have to be able to share our experiences with them so they understand, yeah, these things are bad, yeah they should never happen, but the bottom line is you have to find a way to keep going on and keep living life, because the world isn’t going to stop for any of us.”Zimmer and Patterson are both in their 60s, expert teachers of defense who first met at Weber State in Utah in 1988. They were at Washington State and with the Dallas Cowboys after that. When Zimmer got his first chance to be a head coach with the Vikings, he wanted Patterson to be his defensive line coach. This year, he promoted him to co-defensive coordinator.Were it not for football, they never would have met. Zimmer is white, raised in Lockport, Illinois. Patterson is Black, from Richmond, California.“We’re best of friends off the field. We’re best of friends in the locker room,” Zimmer said, “and I feel like our team really represents a lot of myself and Andre, the fact that we all come from different areas, and we’re all trying to get along with one another and respect each other and treat people right and come together as a football team.”Said Patterson: “I would take a bullet for Zim. There’s no ifs, ands or buts about it. That’s how close he is to me. That’s how much I care about him.”Said Zimmer: “We’re not going to let you take a bullet.”Image credits: AP